TERMS AND CONDITIONS

PLEASE READ CAREFULLY!

Please read the following conditions of sale before placing an order on this website. This website is operated by Absolute Gifts. Absolute Gifts reserve the right, at any time, to modify these conditions of sale.

1 ORDERS

By ticking the box that confirms you have read and agree to be bound by our Conditions of Sale, you are making an offer to purchase the Product(s), which you have specified in your shopping basket. All orders are subject to acceptance by Absolute Gifts. Within 1 working day of our receipt of your order, you will receive a confirmation of your order by email, along with your order reference number. This number should be retained for future reference. Any acceptance of your order by Absolute Gifts is subject to these conditions of sale and to the availability of stock.

Absolute Gifts reserves the right to withdraw any Products from the Website Shop and may, in its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, Absolute Gifts will not be liable to you or a third party by reason of Absolute Gifts withdrawing any Product or refusing to process any order.

PLEASE NOTE: our website is designed to give customers every opportunity to check all input/personalisation details and dates. Please ensure you check the spelling and accuracy of any Personalised Products on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling that you are responsible for and which you fail to amend at the time of order.#

Where you choose to cancel your order due to lack of stock, any sum debited by Absolute Gifts from your credit/debit card or account will be re-credited and Absolute Gifts will notify you of this by email at the email address which you provide in your order form. The refund will be made as soon as possible and, in any event, within 30 days of the date of your cancellation of your order.

2 PRICE AND PAYMENT

All prices are quoted in £ Sterling. All prices quoted to you are correct at the time of quotation and are valid for 60 days and we reserve the right to alter our prices after this time. Prices are exclusive of VAT and delivery charges which will be added to your order, delivery charges may apply and are as laid out on the Delivery Details, the prices payable for Products that you order are as set out on the Website at the time at which you place your order.

Payment may be made using a wide selection of credit and debit cards. You confirm that the credit/debit card which is being used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Absolute Gifts reserves the right to refuse credit card payments in its reasonable discretion.

3 DESCRIPTION OF PRODUCTS

The Products depicted are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. Absolute Gifts does not accept responsibility for slight variances in colour and style.

4 CANCELLATIONS

You have a legal right to cancel an order in respect of items which are not personalised or made to your specifications (“bespoke items”) and this is set out under “Cancellations” below.

If you have placed an order for a Personalised or Non-Personalised Product, you can make the request to amend or cancel your order by contacting us as quickly as possible on 07368 671071, or email us at steve@absolutegifts.co.uk indicating order number, which item(s) and the number of items to be cancelled, your reason for cancellation, and whether you are seeking a replacement or refund. We also ask you to give us a daytime contact telephone number.

AMENDING AND CANCELLING AN ORDER FOR ANY PRODUCT BEFORE PRODUCTION

  • Definition of Amendment: request to change personalisation, delivery contact name and address, or upgrade delivery method.
  • Definition of Cancellation: request to cancel whole or part or your order.

If your product whether personalised or not personalised has gone into production or has been dispatched between when you place the order and when we pick up your request to amend or cancel your order, then we will be unable to amend or cancel the order. We do not produce or ship orders on weekends or bank holidays, therefore if you have made a request to amend or cancel your order during this period we will pick up your request when we start the next working day, and will always try to notify you that day if your request was successful. However, we do experience high volumes of customer contact which can delay our response and action to your support request.

PLEASE NOTE: we cannot guarantee that we will be able to amend order details or cancel your order, but will make every effort to make your request successful. We operate on a service level agreement of replying to emails within 4 business hours (9am-5pm Mon-Fri excluding Bank Holidays). Should the status of your order change during this period Absolute Gifts will not be held liable for changes or cancellations not being made.

5 EFFECT OF CANCELLATION OR CHANGE OF MIND

If you cancel this contract in accordance with these terms and conditions listed, we will reimburse to you the agreed amount.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We may make a deduction from the reimbursement for delivery costs if there was a cost involved to get the order sent to you, in the event of you cancelling due to change of mind. Therefore, if you have received a non-personalised item but have changed your mind you may return the item for a refund of the product cost, you will however not be refunded the cost of postage.

6 RETURNS

Unless there has been an error on our part, or the item you purchased is defective, you have no right to cancel and we cannot accept returns on ‘Personalised’ or ‘bespoke’ items, whether by name or date, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.

You have the right to return an item which is not personalised / bespoke within 14 days without giving any reason.

If you want to return an item, simply email us at steve@absolutegifts.co.uk or call us on 07368 671071 indicating order number, which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement, alternative or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions as per below, we will issue you with a returns address.

  • Lost in Transit if Product Returned We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.

PLEASE NOTE: item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.

7 DEFECTIVE ITEMS

If you return an item, whether personalised or not, because of an error on our part, or because it is defective or damaged, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it, or a photo as proof of damage must be sent to steve@absolutegifts.co.uk within 30 days of delivery.

8 REFUNDS AND REPLACEMENTS

For item(s) returned to us within 14 days of the request of return and in accordance with these terms and conditions, a refund or replacement will be processed by Absolute Gifts within 14 working days of receipt of the returned items. A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a Replacement, this will be to your original product specification (e.g. Gift Box) as detailed on your original order and will be sent via the same delivery method. If you wish to upgrade your delivery method for the replacement item, the difference in cost for this upgrade must be paid to Absolute Gifts.

  • Product Lost in Transit If a product does is not delivered within the timescale stated at despatch we will require confirmation that the sorting office or local depot has been checked before a replacement is sent out. If tracking information has been provided for your order it is your responsibility to check the status of delivery and follow any advice left by the delivery service on this tracking information.

We do not accept the returns for Clearance or on Sale items.

9 LIABILITY

Unless otherwise agreed in writing, Absolute Gifts maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question (“Payment Amount”).

Absolute Gifts shall not in any event be liable to you for:

Any direct loss; Or Any loss of profits, business or anticipated savings or loss of or corruption of data or any indirect loss or consequential loss what so ever even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer. Nothing in these conditions of sale shall exclude or limit the liability of Absolute Gifts for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a consumer.

10 Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be collated and shipped as soon as the product becomes available unless told otherwise.

11 Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Absolute Gifts reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

12 Out-of-Stock Product

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1pm, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. Out of Stock products are usually added to your next order once they have returned back into stock.

13 Credit Cards

We accept the following credit cards: Visa, MasterCard,;. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placing your order.

14 Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

15 Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

For personal and company checks, please allow up to 5 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a £25 fee on all returned checks. 

16 ALCOHOLIC MERCHANDISE

Absolutegifts.co.uk may sell products containing intoxicating liquor. For clarity a drink containing alcohol is classified as intoxicating if it contains more than 0.5% of alcohol by volume (0.5% abv). Vintages, labels and closures may vary. All wines are 75cl and all spirits and liquors 70cl unless otherwise stated.

Under the Licensing Act 2003 it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18, or liqueur chocolates if you are under the age of 16.

Absolutegifts.co.uk is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor. To achieve this we have a number of control checks throughout the purchase and physical distribution process (e.g. ticking a checkbox and agreeing you have read and acknowledge the Alcoholic Merchandise Terms and Conditions in the cart page before you are allowed to checkout).

In accepting these Conditions you agree to provide Absolutegifts.co.uk truthful and accurate information and act in accordance with the Licensing Act of 2003.

17 Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2019, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

18 Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalise your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Absolute Gifts store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time.

19 Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

20 Shipping Policy

Shipping Time -- Most orders received before 1pm will ship the same day, provided the product ordered is in stock. Most orders received after 1pm will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Absolute Gifts or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

21 Taxes

Our Store shall automatically charge and withhold the applicable sales tax for orders.

22 Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged or by other payments. If payment has already been taken for the purchase and your order is cancelled, Our Store shall immediately issue a credit to your account in the amount of the incorrect price